Shielding SMB Healthcare from Cyber Threats:

A Ransomware Recovery Success Story


In the world of healthcare IT, the stakes are exceptionally high. The confidentiality, integrity, and availability of patient data not only affect compliance with strict regulatory standards but, more importantly, directly impact patient care. This blog post recounts a critical incident where a small medical clinic, spanning three offices, faced a severe ransomware attack. The event underscores the importance of proactive monitoring, advanced cybersecurity measures, and an effective incident response plan.

The Prelude to a Crisis

As our team was in the transition phase of taking over IT management from a previous service provider, we implemented rigorous monitoring tools across the clinic’s network. This strategic decision proved invaluable when the clinic became the target of a sophisticated supply chain ransomware attack. Our advanced detection capabilities allowed us to identify the attack swiftly and take immediate action to isolate critical servers, preventing the encryption of these essential assets.

A Tale of Two Antiviruses

At the heart of our defensive strategy was the rollout of our Next-Generation Extended Detection and Response (XDR) solution, designed to replace the clinic’s existing antivirus software. The ransomware attack highlighted a stark contrast in protection levels: devices safeguarded by our XDR solution remained untouched, while those running the competitor’s product fell victim to encryption. This discrepancy not only demonstrated the effectiveness of our cybersecurity solution but also underscored the limitations of traditional antivirus software in the face of modern, sophisticated threats.

Beyond Immediate Threats: Ensuring Business Continuity

The impact of the ransomware attack extended beyond the immediate encryption of data. The previous IT service provider, along with their entire customer base, suffered widespread system encryption, rendering them unable to respond effectively. In contrast, our team mobilized swiftly. Within 24 hours of the attack, we deployed two team members to the affected state. Over a three-day holiday weekend, we undertook a comprehensive recovery effort. By re-imaging all devices across the three facilities, we ensured the clinic was operational by Monday, avoiding any downtime and, critically, no disruption to patient care.

Securing the Keys to the Kingdom

A notable challenge during this incident was the loss of access to customer credentials by the third-party provider, as their systems were also encrypted. Fortunately, our foresight in documenting these credentials during the IT transition phase proved to be a linchpin in the recovery process. By securely storing credentials in both a vault and offline physical copies, we safeguarded against such contingencies, ensuring we could restore access and services without delay.

Lessons Learned and the Path Forward

This incident serves as a powerful reminder of the importance of choosing the right IT and cybersecurity partners. The key takeaways from our response to the ransomware attack include the critical need for advanced threat detection and response capabilities, the value of swift and coordinated incident response, and the importance of robust credential management practices.

In the ever-evolving landscape of cybersecurity threats, particularly in the sensitive healthcare sector, it’s imperative for organizations to stay ahead of potential risks. This means adopting next-generation security solutions, ensuring comprehensive monitoring and incident response plans are in place, and fostering a culture of security awareness across all levels of the organization.

How Tide Networks Can Safeguard Your Practice

This incident underscores the critical need for specialized IT and cybersecurity expertise in safeguarding SMB healthcare practices. At Tide Networks, we understand the unique challenges faced by the healthcare sector. Our Managed Service Provider (MSP) services are specifically designed to provide comprehensive IT and cybersecurity solutions that cater to the needs of small and medium-sized healthcare practices.

Our proactive approach includes advanced threat detection, next-generation cybersecurity solutions, and swift incident response to ensure your practice remains resilient in the face of cyber threats. By partnering with Tide Networks, healthcare practices can not only enhance their cybersecurity posture but also ensure their IT infrastructure supports uninterrupted patient care.


The resilience demonstrated in the face of a sophisticated ransomware attack highlights the paramount importance of advanced cybersecurity measures and responsive IT management for SMB healthcare practices. As cyber threats evolve, so too must our defenses. Tide Networks is committed to providing the expertise and solutions necessary to protect and empower SMB healthcare practices, ensuring they can focus on what they do best: delivering exceptional patient care.

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author avatar
Charles Wubbena